.

Welcome to Wisconsin

Shuttle driver and tour guide - service with a smile.

Tuesday a couple pulled in to the service drive for surprise diagnostics. I walked around the Prius, saw the Ohio plates and said, "Welcome to Wisconsin."

We needed a few hours to squeeze them into the schedule. After the paperwork we piled in to the shuttle and headed downtown. They'd been to the Milwaukee Public Market once and wanted to go back.

They're mostly retired and spend their summers in Fontana on Lake Geneva. When I mentioned I was originally from Williams Bay Bill told me that Daddy Maxwell's was his favorite restaurant anywhere. Laurie remembered it from the days it was called the Arctic Circle. Small world.

Bill was interested in breakfast and all I could think of was Alterra a little further south on Water Street. It was a beautiful morning and I invited them to explore the river walk on their way up to the Public Market.

Wonderful people. I wish I could have picked them up when their car was ready. They had such a good time they wrote me a letter. It's nice to know when you're doing a good job.



Dear Dave,
We were so disappointed not to be able to see you again yesterday afternoon, though we were ably transported back to the dealership by Zeke.  Thanks to you we had a wonderful day in Milwaukee, starting at the coffeehouse, which, by the way, did have breakfast items in addition to great pastries. After sitting outside and reading the Journal Sentinel we then walked along the Riverwalk to the Public Market where, among other things, we found an area upstairs with tables and a kiosk of used books from the public library.  I found a good one.  We then ambled along in the 3rd ward and came across ReTique, an upscale Goodwill store where we bought a pair of shorts and a T shirt, as well as another book.  That's when we found out that the car needed work that was going to take another 4 hours or so.  Eventually we had lunch at a really nice spot outside--Swig.   Books came in handy for the rest of the afternoon.
I wish we could have thanked you in person ..., our address in WI is _ _ _ _, Fontana 53125.  And also in case you get down to Lake Geneva, you'll know where to find us.  Come visit us and bring your wife.
You made our day, and we think you're a great asset to the dealership.  :)

Laurie B.

___________________

A letter like that really makes a guy happy.

It's a nice little story for the work @DoHappyBetter or Facebook.com/DoHappyBetter

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.

The Donny Show February 01, 2013 at 03:50 PM
I am confused. Can anyone send in letters to advertise themselves?
Absolutelyfabulous February 05, 2013 at 01:00 AM
This is what stood out from everything else.."You made our day, and we think you're a great asset to the dealership." How much did the dealership charge for their parts/service that was necessary for this service? Now, the flip side is this couple were most likely in a bind and were not familiar w/ options in the area as well as time constraints. So, while everything turned out well for everyone, I will once again recommend Habhegger's on East Capitol across from Outpost Foods for any/all car service needs. No, I'm really not getting anything from posting this, but if dealers/PR people are going to post "ads" for their services/offerings, then I'm going to throw this in before Patch disappears completely. Here's a review on Yelp from an out of town customer who unexpectedly ran into car trouble and was referred to Habhegger for repairs ASAP. http://www.yelp.com/biz/habhegger-wheel-and-axle-milwaukee "Upon exiting the freeway, my car was making the most horrible metal on metal grinding noise. I took my car to Habhegger based on a local recommendation. Being from out of town and the fact that my car was probably unsafe to drive more than a few more blocks, they could have charged me anything. Instead, they looked at my car immediately, had a part delivered and had the entire problem resolved in 45 minutes at half the price. (I know this after reviewing the invoice from the Chicago shop that supposedly "fixed" my car for the same problem a few months before.)

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